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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Maryam Osman

February 20, 2026

5  out of  5
rating by Maryam Osman
"Melanie is so amazing. She made getting coverage quick and easy. She explains everything you need to know and answers questions so happily and respectfully. Looking forward to being a customer with them."
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rebecca estep

February 20, 2026

5  out of  5
rating by rebecca estep
"They are awesome they got me insurance for a 1/3 of what I was paying for my other insurance"
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Chandra Leaverton

February 19, 2026

5  out of  5
rating by Chandra Leaverton
"Melanie was wonderful. She did everything she said she would do. Friendly informative honest and professional. I felt like I had known her for years. Thanks Melanie for a great experience."
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Chastity Westmoreland

February 19, 2026

5  out of  5
rating by Chastity Westmoreland
"Melanie was amazing she called me every time when she said she would got me great auto and renters insurance keep up the good work"
We responded:
"Thank you, Chastity, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! "
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deborah dillon

February 12, 2026

5  out of  5
rating by deborah dillon
"I was in the process of registering my car in the state I just moved to and discovered I needed a different type of auto insurance so I called Brien Arends State Farm office. Within ten minutes, they rewrote my auto insurance to comply with State requirements and faxed my new proof of insurance cards to the County office and I was able to complete the registration process and get my new license plate. I've been with State Farm for over 40 years and this type of extraordinary service is what I've come to expect. I had my first ever auto accident last year and State Farm was amazing from start to finish in getting my car repaired and the claim from the other driver taken care of too."
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Kelli Ahern

February 11, 2026

5  out of  5
rating by Kelli Ahern
"Maddie was incredibly helpful with informing me about my options, what made sense for me as an individual and the reasons why. She encouraged me to reach out at any time if I had questions or needed any more guidance. She is truly a joy to work with."
We responded:
"Thank you, Kelli, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Maddie always puts our customers first. "
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Jasmine Causey

February 10, 2026

5  out of  5
rating by Jasmine Causey
"The Brian Arends Team is the Best! Maribel always handles all my requests and makes sure to follow-up with me. If you are looking to bundle up auto and renter's insurance, reach out to Brian's team."
We responded:
"We are overjoyed by reviews like this, Jasmine! Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
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Bobby

February 5, 2026

5  out of  5
rating by Bobby
"Very polite very professional"
We responded:
"Thank you, Bobby!"
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Herschel Bevins

January 22, 2026

5  out of  5
rating by Herschel Bevins
"Melanie made everything simple and the prices were excellent. Saving me a lot of money compared to what I was paying."
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Sami Thomas

January 22, 2026

5  out of  5
rating by Sami Thomas
"MELANIE WAS AWESOME! Called me exactly when she said she would. Already had everything set up for my process to be made easy and even took the liberty to find quotes for me on other things that could potentially benefit me later on. Will definitely be calling her for future inquiries!"
We responded:
"Thank you, Sami, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Melanie always puts our customers first. "
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Tonya Hampton

January 6, 2026

5  out of  5
rating by Tonya Hampton
"Melany was so nice, helpful and informative. She saved us $120 a month from what we were paying. I’m so thankful!"
We responded:
"Thank you for the great review, Tonya. Melanie loves nothing more than taking care of our customers! "
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Dylan Treat7202

December 18, 2025

5  out of  5
rating by Dylan Treat7202
"Super helpful easy to deal with made the process of getting insurance quick and easy and very well priced!!!!"
We responded:
"Dylan, we are grateful for your generous feedback. Our team values your confidence in us to handle your insurance policies.
"
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Phyllis Huber

December 3, 2025

5  out of  5
rating by Phyllis Huber
"Melanie was very helpful and very courteous."
We responded:
"Thank you for the kind words, Phyllis!"
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Ethan Wood

December 2, 2025

5  out of  5
rating by Ethan Wood
"Great people work here! Melanie was so helpful in getting me set up with my renters insurance!!"
We responded:
"Thank you, Ethan! We appreciate you!"
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Logan Hannah

November 26, 2025

5  out of  5
rating by Logan Hannah
"Melanie gave great help."
We responded:
"Thank you for the five star review, Logan! "
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Rontay Winston

November 21, 2025

5  out of  5
rating by Rontay Winston
"Melanie was awesome 👌, was very helpful and knowledgeable. Worked with me to get me the best insurance. I would recommend to go see or call Melanie at state farm."
We responded:
"Thank you, Rontay, for your positive feedback and for acknowledging the excellent
assistance from Melanie! We greatly value your support and feedback."
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Jacob Oliver

November 5, 2025

5  out of  5
rating by Jacob Oliver
"Quick and easy"
We responded:
"Jacob, thank you for the five stars! We appreciate you!"
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Josh Reifsteck

October 27, 2025

5  out of  5
rating by Josh Reifsteck
"Melanie was extremely nice and very helpful. She was willing to explain anything had questions about."
We responded:
"Thank you, Josh, for the wonderful review! Our team strives to provide excellent
service, and we are happy to hear that our team delivered for your policies!
Melanie always puts our customers first. "
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Brandon Patterson

October 27, 2025

5  out of  5
rating by Brandon Patterson
"Melanie did a great job helping me set up my renter's insurance. She was very knowledgeable to what I needed to meet the complex requirements and gave me a great price as well."
We responded:
"Brandon, thank you for sharing your experience! I'm happy to hear that Melanie was able to assist you with setting up your renter's insurance and provide you with a great price. Our team is dedicated to meeting your needs. If you have any more questions or need further assistance, feel free to reach out!"
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Dan Keller

October 27, 2025

5  out of  5
rating by Dan Keller
"Kathy's support and assistance in managing our hailstorm damage claim was excellent. We are very pleased with her efforts. She is a great representative of State Farm, and we recommend Brian Arends State Farm to our family and friends."
We responded:
"Dan, we thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’needs, and we are happy that you are satisfied with your experience. We value you for letting us be your good neighbor! "
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Paul Williamson

October 22, 2025

5  out of  5
rating by Paul Williamson
"Melanie was VERY helpful and made the transfer from Texas to Indiana a breeze!
And saved us a considerable amount of money! She is a Rockstar!"
We responded:
"Thank you, Paul, for the wonderful review! Our team strives to provide excellent
service, and we are happy to hear that our team delivered for your policies! "
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Himanshu Shah

October 21, 2025

5  out of  5
rating by Himanshu Shah
"It has been a genuine pleasure working with Brian's team at State Farm. From initial setup to recent policy adjustments, the entire team has been consistently professional and ready to help.

I especially want to recognize Kathy, who went above and beyond during my most recent interaction regarding my car insurance needs. She was incredibly professional, efficient, and made the whole process easy.

It’s refreshing to work with a highly professional team that truly prioritizes customer service!"
We responded:
"Thank you, Himanshu, for your positive feedback and for acknowledging the excellent
assistance from Kathy! We greatly value your support and feedback."
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Bill Whitehurst

October 13, 2025

5  out of  5
rating by Bill Whitehurst
"Melanie is very knowledgeable and loves her job. Great service!"
We responded:
"Bill, thank you for the five stars! We appreciate you!"
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Aaliyah Anderson

October 10, 2025

5  out of  5
rating by Aaliyah Anderson
"Melanie helped me and my roommate out with such ease! She got us a good Rental policy and Set us up in less that 20 minutes!! 10/10 recommended"
We responded:
"Thank you, Aaliyah, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Melanie always puts our customers first. "
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Rochelle Cotton

October 7, 2025

5  out of  5
rating by Rochelle Cotton
"Very friendly and efficient customer service! Reasonable rates for renter's insurance and auto! They were able to save me $100's per month over Liberty Mutual!
Melanie is so friendly, knowledgeable, and provides superp customer service!
I highly recommend for all of your insurance needs!"
We responded:
"Thank you, Rochelle, for the wonderful review! Our team strives to provide excellent
service, and we are happy to hear that our team delivered for your policies! "